How can we help?

What to include

• The email address associated with your Tax Hero account.
• A short description of what you expected and what happened.
• Whether you were using the Tax Hero website, ChatGPT, or Claude.
• The approximate time and timezone, and any error reference shown.

If you send a screenshot, hide sensitive information first.

Keep sensitive information private

Do not email passwords, access tokens, OAuth client secrets, full Social Security or tax identification numbers, bank account numbers, tax returns, or original financial documents.

For a suspected security issue, use the same support address and describe the issue without including credentials or sensitive records.

ChatGPT and Claude connections

Customer connections are read-only and show only the Tax Hero information your account is authorized to access within the permissions you approve.

You can revoke a connection from Connected applications after signing in to Tax Hero. You can also manage the connector in ChatGPT or Claude.

Questions about your records

If a business, document, subscription, or deadline looks incorrect, describe the item and the discrepancy. Do not attach sensitive source documents to your initial email.

Recorded dates and statuses do not independently verify filing requirements, filing completion, payment, or completed bookkeeping.